Ross Milne
Managing Director
Ross started his career working for Thomas Cook, gaining over 10 years of Customer Service experience. Following on from this, Ross went on to be involved in projects within Thomas Cook, which saw the delivery of different IT Systems, including Flight Delay Claim handling, along with the introduction of Dynamics 365 to handle complaints. With this experience, Ross then went on to be a Strategic Product Owner for Project CView prior to the collapse of Thomas Cook.
From there, Ross has gained further experience in shaping the future, providing excellent Customer Experience and always ensuring that customers are put at the heart of a business.